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Shipping and Charges


We aim to deliver orders placed in UAE within 2 - 3 working days upon order confirmation, subject to product availability. In case of any unfortunate delays customers will be notified about their order status.

If (UAE). receives no communication from you, within 7 (seven) days of delivery, regarding any problems with the goods, you are deemed to have received the goods in full working order and with no problem.

If the products have to be sourced from Medi Germany it will take a lead time of 3 weeks to source the product subject to availability of the product with Medi Germany and customers will be notified about their order status.


Standard shipping and handling within the UAE will be offered at a nominal fee of Aed 35 per transaction.
It is the responsibility of the customer to provide accurate delivery address and goods will be delivered to the address provided and goods should be received by yourself or your representative, a valid UAE ID will be recorded of the person receiving the goods as proof.

Pickup from Store

Alternatively, all customers are welcome to our store to pick up the orders yourselves.
For more information on delivery of orders please e-mail to  or call +971 4 251 5383.